ORDER SUPPORT
Returns and refunds
For eligible PostageGrid orders placed at postagegrid.com, request a return within 30 days of delivery by emailing postagegrid@postagegrid.com with your order number. There is no separate return or restocking service fee; the buyer pays return shipping. Eligible refunds are issued within seven business days after the returned order is received and reviewed.
30-day return period
Contact PostageGrid within 30 days of delivery to request a return. Include the order number and a brief explanation of the request.
No return service fee
PostageGrid does not charge a separate return or restocking service fee for an eligible return. The buyer is responsible for return shipping costs.
Keep the product and packaging
Keep the item, packaging and relevant photos until support provides return instructions. Do not mail an item back without receiving the applicable return instructions.
Refund timing
Eligible refunds are issued within seven business days after the returned order has been received and reviewed. A bank or payment provider may require additional time to post the credit.
Start a return
Email postagegrid@postagegrid.com with the order number. Never email card numbers, passwords or CVV information.
If a product is found not to match the authenticity commitment, review the separate Authenticity & sourcing policy.
This policy does not limit rights that cannot be excluded under applicable law.